Order Cancellation

Order Cancellation Policy

At MoreMascot, we understand that plans can change. Because most of our products are custom-made, order cancellations are handled based on the production stage of your order.

How to Request a Cancellation

If you need to cancel your order, please contact our customer support team as soon as possible at:

Email: sale@moremascot.com

Please include your order number and cancellation request details so we can process your request efficiently.

Cancellation Terms

Within 48 hours of placing the order: Full refund available.
After 48 hours but before production begins: Cancellation may be accepted with a processing fee if preparation work has already started.
After production has started: Because materials, labor, and customization work may already be committed, only partial refunds may be possible depending on the production stage.
After shipment: Orders cannot be canceled once they have been shipped. Please refer to our Return & Refund Policy for assistance with delivery-related issues.

Custom-Made Products

Most products sold by MoreMascot are made to order and customized according to customer specifications, including design, colors, logos, or sizing. For this reason, cancellation requests submitted after production begins may be limited.

Refund Processing

If a cancellation is approved, refunds are typically processed within 2–5 business days to the original payment method. Actual posting time may vary depending on your payment provider or bank.