FAQ

Frequently Asked Questions (FAQ)

Welcome to MoreMascot FAQ. Here are answers to some of the most common questions about our custom mascot costumes and ordering process.

1. What products does MoreMascot offer?

MoreMascot specializes in custom mascot costumes for schools, sports teams, businesses, events, promotional campaigns, and organizations. We offer mascot costume customization including colors, logos, sizing, and design modifications.

2. Are your mascot costumes custom-made?

Yes. Most of our mascot costumes are made to order based on customer requirements. This may include custom colors, logos, sizes, or design details.

3. How long does production take?

Production typically takes 7–15 business days depending on design complexity, customization requirements, and order volume.

Large or highly customized orders may require additional production time.

4. How long does shipping take?

Shipping times depend on the selected shipping method and destination:

Standard Shipping: 7–15 business days after shipment
Expedited Shipping: 5–7 business days after shipment

Delivery times may vary due to customs clearance or shipping carrier conditions.

5. Do you ship internationally?

Yes. MoreMascot ships worldwide.

International orders may be subject to customs duties, import taxes, or VAT depending on your country’s regulations.

6. Can I customize the mascot design?

Yes. We support customization including:

Logo printing
Color changes
Size adjustments
Design modifications
Custom mascot concepts

7. Can I use my own logo or artwork?

Yes. Customers may provide logos, reference images, or design instructions for customization.

Please ensure you have the right to use any submitted artwork or branding materials.

8. Do I need to approve the design before shipping?

For applicable custom orders, we may provide photos or videos for confirmation before shipment to help ensure order accuracy.

9. What payment methods do you accept?

We currently accept secure payments through:

PayPal
Credit / Debit Cards via secure checkout

10. Can I cancel my order?

Yes, cancellation requests may be accepted depending on the production stage of your order.

Please refer to our Order Cancellation Policy for full details.

11. Do you accept returns?

Because most products are custom-made, returns are generally limited.

However, if your order arrives damaged, incorrect, or has a verified manufacturing issue, please contact us within 7 days of delivery.

12. What if my order arrives damaged?

Please contact our support team within 7 days of delivery and provide clear photos or videos of the issue. We will review the case and provide an appropriate solution.